Shipping & delivery
Orders are generally shipped within 2 business days after receipt of payment provided all articles are in stock. The stock status is indicated on the respective productpage: in stock.
A receipt of your payment is received instantly when using Credit Card (OSON or Payme). A bank transfer usually take about 1-5 days.
Fragile articles are always properly packed and well-protected in bubble foil and cardboard boxes.
Once shipped, you will receive an email with a trace link. If you did not receive such an email please double check your spam folder and otherwise contact us immediately.
If despite careful planning ordered items are not in stock, we will contact you and offer you the following options:
- wait with shipping until all items are in stock.
- replace with a similar product
- deliver order and refund articles not delivered.
- cancel and refund the order.
In other words, you will never be sent an article you did not order.
Shipping costs and countries
ATTENTION: Due to COVID-19 delivery times may be longer than usual. The final shippings costs will be shown in the shopping cart.
Shipping costs include handling fees, packaging costs and postal costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment and the country of delivery. We advise you to group your items in one order.